Shipping policy

Shipping Policy

Last Updated: August 2026

At PawSpa, we're committed to delivering your order as quickly and safely as possible. We work with trusted fulfillment partners to ensure every package arrives in excellent condition.

Order Processing

Orders are processed Monday through Friday.

  • Processing Time: 1–3 Business Days

  • Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you'll receive a confirmation email with tracking information.

Estimated Delivery Times

Delivery times vary depending on your location.

Switzerland: 5–10 Business Days

Europe: 5–12 Business Days

International: 7–15 Business Days

Please note that delivery times are estimates and may vary during holidays or periods of high demand.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, PawSpa may offer free shipping promotions. Any applicable shipping offers will be displayed on our website.

Order Tracking

Every shipped order includes tracking information.

You'll receive your tracking number by email as soon as your order leaves our fulfillment center.

Customs & Import Duties

International orders may be subject to customs duties or taxes determined by your local authorities.

These charges are the responsibility of the customer where applicable.

Incorrect Address

Please verify your shipping address before completing your order.

PawSpa cannot guarantee replacements or refunds for orders shipped to an incorrect address provided during checkout.

Lost or Delayed Packages

If your order appears delayed or hasn't arrived within the estimated timeframe, please contact us.

We'll work with the shipping carrier to resolve the issue as quickly as possible.

Contact

For shipping questions, please contact:

Email: Blinasshoop1@gmail.com

We aim to respond within one business day.