Refund policy

Return & Refund Policy

Last Updated: August 2026

At PawSpa, your satisfaction is our priority. We are committed to providing premium pet grooming products and a shopping experience you can trust. If something isn't quite right, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals, and components (where applicable).
Be accompanied by proof of purchase or your order confirmation.

Items returned without prior approval may not be accepted.

How to Start a Return

To request a return, please contact our customer support team at:

Email: Blinasshoop1@gmail.com

Please include:

Your order number.
Your full name.
A brief explanation of the reason for your return.
Photos if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions.

Please do not send items back until you have received confirmation from our support team.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. However, if your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Include clear photos of:

The item received.
Any visible damage or defect.
The product packaging (if applicable).

Once reviewed, we'll arrange an appropriate solution, which may include a replacement, store credit, or a full refund, depending on the circumstances.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Exchanges

If you'd like a different size, variant, or product, please contact us before placing a new order.

Exchanges are subject to product availability.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used, including:

Opened pet grooming and hygiene products.
Consumable items.
Gift cards.
Clearance or final sale items (where stated).
Any item not in its original condition due to customer use.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been prepared or dispatched, it can no longer be cancelled. In this case, you may request a return after delivery if the item meets our return conditions.